Important Notice, September 2017: Hurricanes Irma and Maria have caused widespread damage in the U.S. Virgin Islands. We look forward to welcoming you back to our islands as soon as we can. Please follow the islands’ rebuilding and recovery on our VInow.com Recovery Blog.
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Virgin Islands Water and Power Authority

November 15, 2017  ELECTRIC SYSTEM

  • On all three islands Wednesday, additional customers were energized as WAPA’s crews and contractors continued reconstruction and restoration work.
    • On St. Croix, some customers on Feeder 4A in Sion Hill and Little Princesse were restored, while on Feeder 5A, additional customers in Barren Spot as well as businesses to the west of the Sunny Isle Shopping Center, to include the Social Security offices and the Board of Elections, were energized. On Feeder 8B in Frederiksted, customers on Hospital and King Cross Streets, and on a portion of Prince Street were restored, as well as the Legislature Complex, Whim Gardens Home for the Elderly, and the Marley housing community. Other restored customers include the Frederiksted Fire Services building, and several condo complexes to include Ocean Terrace and Bay Garden. On Thursday, crews will work in the Beeston Hill area, in Estate Rattan, and from the Richmond power plant to The Home Depot on Melvin Evans Highway.
    • On St. John, crews worked to reconstruct electrical circuits in the area of Glucksberg, past the Sirenusa development, and from Calabash Boom to Coral Bay. Reconstruction crews continue to work on primary circuits that will provide service to customers in Coral Bay.
    • On St. Thomas, crews planted several poles in Old Tutu and will continue to work this week reconstructing primary circuits of restoring service to customers. Other crews prepared circuits on Feeder 7C for customer restoration in Anna’s Retreat, Coki Point and Bovoni. Customers in the Subbase area on Feeder 10A were also restored on Wednesday as well as a primary circuit on Feeder 8A extending from the Harley power plant to the area of the Jane E. Tuitt school campus. Crews planted two additional poles on the St. Thomas side of Feeder 5A which are required before the submarine cable to energize Water Island can be brought on line. On Thursday, crews are expected to energize circuits leading to the Mahogany Run condos on Feeder 9C.
  • Another 200 linemen are expected to arrive over the next few days to join WAPA’s Line Department personnel, as well as our on-island and off-island contractors. The latest round of linemen will bring to more than 750 total, the number of electrical personnel who are in the territory working on our recovery from the catastrophic September hurricanes. As of early this week, more than 16,000 customers have been restored territory-wide.
  • Through an agreement reached with the Department of Planning & Natural Resources, WAPA will restore electrical service to homes with temporary roofs (blue roofs) once a licensed electrician has certified, in writing, that the structure is safe to energize.
  • Customers and electricians are reminded that it is against the law to remove or otherwise destroy meter seals. If work needs to be done to repair a damaged meter base and/or weather head, customers must call the Emergency Call Center at 340-774-1424 on St. Thomas-St. John or 340-773-0150 on St. Croix. The call centers operate seven days a week, 9 am – 5 pm.
  • If your electric meter was removed by WAPA personnel to facilitate repairs to either a meter base and/or weather head, once repairs are completed and a licensed electrician certifies the work in writing, customers are required to contact the Customer Service office to ensure that the meter will be reinstalled and resealed prior to the restoration of electrical service. All fees usually associated with meter removal and reconnection have been waived. Customer service offices are operating Monday-Friday, 9 am – 4 pm at Sunny Isle on St. Croix and Port of Sale Mall on St. Thomas.
  • Reconstruction, restoration and hurricane debris removal crews are deployed across the islands. Motorists are asked to exercise caution when driving through the work areas and to heed the directions of flaggers, military personnel and VIPD officers who are assisting with traffic control.
  • WAPA urges residents to shut off standby generators when line crews are in your neighborhood restoring electrical service. A standby generator has the potential to back feed electricity to the grid which poses a severe safety risk to restoration crews.

POTABLE WATER SYSTEM

  • There are six days (76%) of emergency water storage on St. John, eight days (60%) on St. Thomas, and five days (70%) on St. Croix.
  • WAPA urges clean-up contractors and homeowners in both districts to exercise caution when piling debris on and around potable water meters. There are a growing number of instances where water meters are being damaged by clean-up equipment grading debris and causing damage to the roadside water meters. The continued damage by heavy equipment poses difficulty in maintaining or restoring potable water service to customers.

November 13, 2017 – ELECTRIC SYSTEM

  • WAPA’s restoration effort continued through the weekend and on Monday in both districts with over 16,100 customers restored territory-wide.
    • On St. Thomas Monday, crews energized primary circuits from Feeder 7A to 8B towards Lovenlund allowing for restoration of that community on Tuesday. Crews continued work restoring customers in Anna’s Retreat on Feeder 9C and the Tutu area on Feeder 7C. The restoration will continue toward St. Joseph & Rosendahl. Crews reenergized additional residential customers in Bordeaux, Crown & Hawk and Estate Pearl on Feeder 6A, and in Estate Altona on Feeder 7A. Reconstruction crews are dressing poles and placing new primary circuits in the Frenchtown community on Feeder 10A.
    • On St. John, crews are continuing to restore service to customers while reconstruction work is being done on primary circuits from Cruz Bay to Coral Bay. Customers restored on Monday included: St. John Concrete, Sirenusa, and George Simmonds Terrace. Other crews planted poles for single-phase electrical service in various residential areas and prepared circuits to be reenergized in Estate Bethany.
    • On St. Croix, approximately 65% of Frederiksted town has been reenergized on Feeder 8B, as well as some customers in Estate Whim. On Feeder 5A, the Ricardo Richards Elementary School has been restored as well as some residential customers in Estates Barron Spot and Ruby along with the Flamboyant Gardens elderly home. About 95% of Little Princesse Hill is re-energized on Feeder 4A, and on Feeder 2A, customers in East Street, Christiansted and Tide Village have been restored. Other facilities now on the grid include: Pearl B. Larsen Elementary School, the WAPA potable water pump station in Estate Welcome and the VIPD station in Estate Richmond. On Tuesday, crews will continue work in Estate Rattan on Feeder 4A. Other crews will also begin working to energize from the west airport road along the Queen Mary Highway to the east airport road, allowing service to be restored along Paradise Road around to the Louis E. Brown Senior Villas. Additional work is also scheduled later this week on Feeder 3A from Catherine’s Rest toward Hermon Hill.
  • WAPA advises homeowners across the Virgin Islands that through an agreement reached between WAPA and the Department of Planning & Natural Resources, WAPA will energize homes with temporary roofs once a licensed electrician inspects and certifies that the structure is safe to energize.
  • WAPA reminds the public that several hurricane debris removal crews are deployed across the islands. Motorists are asked to exercise caution when traversing around the heavy equipment being used to pick up downed poles, transformers, wire and other equipment. On St. Thomas, crews worked recently in the area of the Contant Car Wash, Soto Town, in Lindbergh Bay, along the Donoe bypass road, Wintberg, and near Anna’s Retreat Heights. Crews will work on Tuesday in areas including: Mandahl, Smith Bay road, Anna’s Retreat and along St. Peter Mountain Road toward Mafolie. Debris removal crews are also working across the islands of St. John and St. Croix.
  • WAPA urges residents to shut off standby generators when line crews are in your neighborhood restoring electrical service. A standby generator has the potential to back feed electricity to the grid which poses a severe safety risk to restoration crews.
  • All electrical problems must be reported to the WAPA Emergency Call Centers to be properly documented and tracked. The Emergency Call Centers operate 9 a.m. – 5 p.m., seven days per week. St. Thomas – St. John: 340-774-1424 and St. Croix: 340-773-0150.
  • WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and/or weather head. Home and business owners are advised to make repairs to their damaged weather heads and/or meter bases as soon as possible. Once crews have reached your neighborhood, those customers who have not had their weather head or meter base repaired, will not have service immediately restored. Additionally, customers and electricians are reminded that it is against the law to remove or otherwise destroy meter seals. If work needs to be done to repair a damaged meter base and or weather head, contact WAPA’s Emergency Call Centers which operate seven days a week, 9 am – 5 pm.

POTABLE WATER SYSTEM

  • There are six days of emergency water storage on St. John, eight days on St. Thomas and five days on St. Croix.
  • Water distribution crews on St. Croix addressed leaks in Estate Whim and near the Vincent Mason pool over the weekend, as well as a loss of potable water pressure in Frederiksted. All issues have been resolved and pressure levels are returning to normal on the island’s west end.
  • WAPA urges clean-up contractors and homeowners in both districts to exercise caution when piling debris on and around potable water meters. There are a growing number of instances where water meters are being damaged by clean-up equipment grading debris and causing damage to the roadside water meters. The continued damage by heavy equipment poses difficulty in maintaining or restoring potable water service to customers.

November 8, 2017 – ELECTRIC SYSTEM

WAPA’s reconstruction and restoration crews continue to make steady progress across the territory with service being restored to a growing number of customers each day.

On St. John Tuesday, a portion of the primary circuit from Peter Bay to Cinnamon Bay was energized and crews continued work on Feeder 7E.

On St. Croix, customers on Feeder 4A were restored along Five Corners as well as in the Little Princess and La Grande Princess areas, with crews building out primary circuits toward Sion Hill and Rattan. Customers were restored in Estate Ruby and Peppertree Terrace along with the Christiansted Bypass. Efforts will continue to repair and reinstall streetlights along the major highways of St. Croix. On Feeder 8B, poles are being framed and readied for primary circuit reconstruction while additional customers were energized in the Hannah’s Rest area.

On St. Thomas, additional customers on Feeder 6A were restored, as well as customers in Anna’s Retreat on Feeder 7C and along Crown Mountain Road. Crews continued the reconstruction of primary circuits along Mahogany Run toward the Magens Bay road intersection, and on Feeder 7A in Estate Altona.

On Wednesday, restoration work impacting traffic flow will take place in the following locations: on St. Croix, along Queen Street in Frederiksted, along Queen Mary Highway from west airport road toward the court, and near Five Corners. On St. Thomas work will slow traffic in the area of Louisehoj Castle toward Magens Bay road, along Weymouth Rhymer Highway, and from Mahogany Run toward the Magens Bay road intersection. On St. John, crews will continue to build primary circuits from Cruz Bay to Coral Bay with other crews working from Coral Bay toward Cruz Bay.

WAPA advises residents that it is necessary to shut off standby generators when line crews are in your neighborhood restoring electrical service. A standby generator has the potential to back feed electricity to the grid which poses a severe safety risk to restoration crews.

 All electrical problems must be reported to the WAPA Emergency Call Centers to be properly documented and tracked. The Emergency Call Centers operate 9 a.m. – 5 p.m., seven days per week. St. Thomas – St. John: 340-774-1424 and St. Croix: 340-773-0150.

WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and/or weather head. Home and business owners are advised to make repairs to their damaged weather heads and/or meter bases as soon as possible. Once crews have reached your neighborhood, those customers who have not had their weather head or meter base repaired, will not have service immediately restored. Additionally, customers and electricians are reminded that it is against the law to remove or otherwise destroy meter seals. If work needs to be done to repair a damaged meter base and or weather head, contact WAPA’s Emergency Call Centers which operate seven days a week, 9 am – 5 pm.

POTABLE WATER SYSTEM

There are six days of emergency water storage on St. John, ten days on St. Thomas and seven days on St. Croix.

WAPA reminds the public that a precautionary boil water notice, for potable water customers, is in place for the District of St. Croix. Due to a drop in water pressure, as a precaution, we advise that all water used for drinking, cooking, making infant formula or juices, making ice, brushing teeth, washing fruits or vegetables and washing dishes, be boiled. Bringing water to a rolling boil and maintaining for one full minute is sufficient.  Water must be adequately cooled before it can be used and should be stored in clean, covered containers. As an alternative, bottled water certified for sale by the Department of Health may be used. The boil water notice for the St. Thomas-St. John district has been lifted.

WAPA urges clean-up contractors and homeowners in both districts to exercise caution when piling debris on and around potable water meters. There are a growing number of instances where water meters are being damaged by clean-up equipment grading debris and causing damage to the roadside water meters. The continued damage by heavy equipment poses difficulty in maintaining or restoring potable water service to customers. 

November 2, 2017 – ELECTRIC SYSTEM

On St. Croix, restoration and reconstruction work continued in the Sion Farm area where additional poles were planted on Wednesday. Primary circuits in Barren Spot as well as some residents in Hannah’s Rest will be energized by the end of the week. Crews worked on sections of Feeders 2A, 4A and 6B with Hotel on the Cay and Company House Hotel on Feeder 1A expected to be restored on Wednesday night. Crews continued to troubleshoot issues around the Watergut housing community that have prevented full service restoration.

On St. Thomas, crews energized commercial and residential customers in Estates Tutu and Anna’s Retreat as well as Estate Thomas.  Primary circuits on Feeders 7A and 8A, from the Harley power plant to Nisky Center, were energized. Crews worked on Feeder 6A near Fortuna and on the St. Peter Mountain Road, as well as in Wintberg and Mandahl.

On St. John, Caneel Bay Resort was restored Wednesday and work continues to restore additional primary circuits on both Feeders 7E and 9E. Crews are also working on the roadway leading to the Westin Resort.

Traffic flow will be affected across the territory Thursday as restoration work continues. On St. Thomas, crews will work in Frenchman’s Bay, Wintberg, Mandahl, Tutu, Four Winds, Estate Thomas, Fredenhoj, Red Hook, and on St. Peter Mountain Road. On St. John, crews will work on the road toward the Westin Resort as well as on Feeders 7E and 9E. On St. Croix, work will continue in Estate Strawberry towards Barren Spot, Estate Ruby, Hannah’s Rest, Christiansted and Frederiksted towns. Motorists are advised to adhere to the directions of flaggers, military police and VIPD officers who are assisting with traffic control. Additionally, motorists are encouraged to use alternate routes and avoid the work areas when possible.

WAPA advises residents that it is necessary to shut off standby generators when line crews are in your neighborhood restoring electrical service. A standby generator has the potential to back feed electricity to the grid which poses a severe safety risk to restoration crews.

All electrical problems must be reported to the WAPA Emergency Call Centers to be properly documented and tracked. These problems include, but are not limited to, electrical service interruptions as well as damaged and downed facilities such as poles, transformers, and power lines. The Emergency Call Centers operate 9 a.m. – 5 p.m., seven days per week. St. Thomas – St. John: 340-774-1424 and St. Croix: 340-773-0150.

WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and/or weather head. Home and business owners are advised to make repairs to their damaged weather heads and/or meter bases as soon as possible. Once crews have reached your neighborhood, those customers who have not had their weather head or meter base repaired, will not have service immediately restored. Additionally, customers and electricians are reminded that it is against the law to remove or otherwise destroy meter seals. If work needs to be done to repair a damaged meter base and or weather head, contact WAPA’s Emergency Call Centers which operate seven days a week, 9 am – 5 pm.

POTABLE WATER SYSTEM

There are seven days of emergency water storage on St. John, ten days on St. Thomas and six days on St. Croix.

The potable water standpipe in Subbase St. Thomas is off line due to technical challenges. Efforts continue to restore service to the standpipe as quickly as possible. On St. John, the potable water standpipe will be on line in a few days.

WAPA reminds the public that a precautionary boil water notice for potable water customers is in place territory-wide. Due to a drop in water pressure, as a precaution, we advise that all water used for drinking, cooking, making infant formula or juices, making ice, brushing teeth, washing fruits or vegetables and washing dishes, be boiled. Bringing water to a rolling boil and maintaining for one full minute is sufficient.  Water must be adequately cooled before it can be used and should be stored in clean, covered containers. As an alternative, bottled water certified for sale by the Department of Health may be used.

WAPA urges clean-up contractors and homeowners in both districts to exercise caution when piling debris on and around potable water meters. There are a growing number of instances where water meters are being damaged by clean-up equipment grading debris and causing damage to the roadside water meters. The continued damage by heavy equipment poses difficulty in maintaining or restoring potable water service to customers.

November 1, 2017 – ELECTRIC SYSTEM

On St. Thomas Tuesday, WAPA’s reconstruction and restoration crews energized additional customers in Hospital Ground, Estate Thomas and along the main route on Feeder 7C from the Cassi Hill Intersection to Hometown convenience store. Additional work was done on the primary circuits of Feeders 6A toward the west end and on 7A along the St. Peter Mountain Road. On Wednesday, crews will continue to reconstruct primary circuits in Estate Wintberg toward the Yvonne Bowsky Elementary School. Other crews are also set to energize additional customers in Red Hook from just before Sapphire resort west to the WAPA electrical substation in Nazareth. 

On St. John, additional customers in Cruz Bay were energized as well as Grande Bay and the Myrah Keating Smith Community Health Center. Crews continued to reconstruct primary circuits in other portions of Cruz Bay and Fish Bay toward the Westin resort. 

On St. Croix Tuesday, customers in areas of Estate Ruby, Bassin Triangle and Peppertree Terrace were restored. Crews planted poles on Feeder 4A, in Estate Strawberry towards Barren Spot, and on Feeders 1A, 2A, and 9B. Secondary poles were planted in Frederiksted town.

Traffic flow will be affected across the territory on Wednesday as restoration work continues on all three islands. On St. Thomas, crews will work in Frenchman’s Bay from Havensight toward Bolongo Bay, Donoe intersection toward Wintberg as well as the bypass road, Tabor and Harmony toward Mandahl, on St. Peter Mountain Road and in Fortuna. On St. John, crews will work in the Fish Bay area and in the vicinity of the Westin and Caneel Bay resorts. On St. Croix, work will continue in Estate Strawberry towards Barren Spot, Estate Ruby and Frederiksted town. Motorists are advised to adhere to the directions of flag persons, military police and VIPD officers who are assisting with traffic control. Additionally, motorists are encouraged to use alternate routes and avoid the work areas when possible.

WAPA reminds its customers that the work being done in the initial phase of the recovery is focused on the rebuilding of primary circuits throughout the feeder paths. Customers whose homes and businesses are along the main circuit routes are being energized when the primary circuits are brought online. However, the bulk of the restoration to residents and businesses will take place in the second phase of restoration.

WAPA advises residents that it is necessary to shut off standby generators when line crews are in your neighborhood restoring electrical service. A standby generator has the potential to back feed electricity to the grid which poses a severe safety risk to restoration crews. 

All electrical problems must be reported to the WAPA Emergency Call Centers to be properly documented and tracked. These problems include, but are not limited to, electrical service interruptions as well as damaged and downed facilities such as poles, transformers, and power lines. The Emergency Call Centers operate 9 a.m. – 5 p.m., seven days per week. St. Thomas – St. John: 340-774-1424 and St. Croix: 340-773-0150.

WAPA personnel has removed electrical meters at locations where damage was apparent to either an electrical meter base and/or weather head. Home and business owners are advised to make repairs to their damaged weather heads and/or meter bases as soon as possible. Once crews have reached your neighborhood, those customers who have not had their weather head or meter base repaired, will not have service immediately restored. Additionally, customers and electricians are reminded that it is against the law to remove or otherwise destroy meter seals. If work needs to be done to repair a damaged meter base and or weather head, contact WAPA’s Emergency Call Centers which operate seven days a week, 9 am – 5 pm.

POTABLE WATER SYSTEM

There are six days of emergency water storage on St. John, ten days on St. Thomas and six days on St. Croix.

The potable water standpipe in Subbase St. Thomas is off line due to technical challenges. Efforts are being made to restore service to the standpipe as quickly as possible. On St. John, the potable water standpipe will be on line in a few days. 

WAPA reminds the public that a precautionary boil water notice for potable water customers is in place territory-wide. Due to a drop in water pressure, as a precaution, we advise that all water used for drinking, cooking, making infant formula or juices, making ice, brushing teeth, washing fruits or vegetables and washing dishes, be boiled. Bringing water to a rolling boil and maintaining for one full minute is sufficient.  Water must be adequately cooled before it can be used and should be stored in clean, covered containers. As an alternative, bottled water certified for sale by the Department of Health may be used. 

WAPA urges clean-up contractors and homeowners in both districts to exercise caution when piling debris on and around potable water meters. There are a growing number of instances where water meters are being damaged by clean-up equipment grading debris and causing damage to the roadside water meters. The continued damage by heavy equipment poses difficulty in maintaining or restoring potable water service to customers.

 

St. Thomas & St. John Feeder Locations

St. Croix Feeder Locations

 

WAPA Office Contact
St. Thomas-St. John, Water Island 
P.O. Box 1450
St. Thomas, VI 00804-1450
Tel: (340) 774-3552
St. Croix WAPA Office
P.O. Box 5997
Christiansted, St. Croix, VI 00823
Tel: (340) 773-2250
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