Important Notice, September 2017: Hurricanes Irma and Maria have caused widespread damage in the U.S. Virgin Islands. We look forward to welcoming you back to our islands as soon as we can. Please follow the islands’ rebuilding and recovery on our VInow.com Recovery Blog.
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Shipping

Latest Update: November 6, 2017
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U.S. Postal Service

Section: Shipping

November 6th, 2017 – Priority Mail Express is being accepted for all ZIP Code ranges: 006-009. Priority Mail Express will have a 2-day service standard with no service guarantee. Shipments of live animals to Puerto Rico and the Virgin Islands (SCFs 006-009) remain suspended.

All incoming mail service is available in Puerto Rico and the Virgin Islands. All customers are receiving mail through pickup at Post Offices or delivery.

St. Thomas

The following office is open for retail services, PO Box mail, mail pickup and delivery from 9 a.m. to 4 p.m.:

  • Charlotte Amalie, 00801.

The following offices are open for retail services, PO Box mail and mail pickup from 9 a.m. to 4 p.m.:

  • Havensight, 00802.
  • East End/Tutu Mall for addresses in ZIP Code 00805.
  • Emancipation Gardens for addresses in ZIP Code 00802.

Customers served by the following office should pick up their mail at the alternate pickup location from 9 a.m. to 4 p.m.:

  • Veterans Annex, 00802 — Alternate location: Charlotte Amalie, 00801.

St. John

The following office is open for retail, PO Box mail, package pickup and delivery services from 9 a.m. to 4 p.m.:

  • Cruz Bay, 00830.

St. Croix

The following offices are open for retail, PO Box mail, mail pickup and delivery services from 9:30 a.m. to 4 p.m.:

  • Christiansted, 00820.
  • Kingshill, 00850.

The following offices are open for retail, PO Box mail and package pickup services from 9:30 a.m. to 4 p.m.:

  • Downtown, 00822.
  • Gallows Bay, 00824.
  • Sunny Isle, 00823.

Customers served by the following office should pick up their mail at the alternate pickup location from 9:30 a.m. to 4 p.m.:

  • Frederiksted, 00840 — Alternate location: Kingshill, 00850.

A message from the Postal Service to families and friends of our Puerto Rico and Virgin Islands postal customers:

We want to assure you that we are making every possible effort to connect our customers in the Caribbean with their mail. We are doing everything we can, using every possible means available to us, to get your valuable mail to your loved ones, friends and business partners in Puerto Rico and the Virgin Islands.

Just like our neighbors and customers across the Caribbean, our post offices on the islands are experiencing a lack of stable Internet service and disruptions to phone services. That means our traditional mail tracking options into and out of Puerto Rico and the U.S. Virgin Islands are still not widely available. And that means we are unable to provide our normal levels of package tracking to these destinations. However, we continue to upload real-time scan data as quickly as our access to cellular services is restored.

In addition, extra demand for flights into the Caribbean have resulted in some disruptions to mail transportation by air. To offset this, the Postal Service is now sending additional quantities of mail by cargo ships to Puerto Rico and the U.S. Virgin Islands and processing it as quickly as we receive it on the islands. We know this means it may take a little longer for the mail to arrive. And without our usual levels of electronic tracking, we understand you may be concerned about delayed tracking information.

We want you to feel confident about what you send and to assure you that the mail is secure and is moving. We know how important your mail is. And we are doing everything possible to get that mail to your family and friends on the islands as quickly and safely as we can.

Priority Mail Express is being accepted for all ZIP Code ranges: 006-009. Priority Mail Express will have a 2-day service standard with no service guarantee. Shipments of live animals to Puerto Rico and the Virgin Islands (SCFs 006-009) remain suspended.

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