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U.S. Postal Service

February 23, 2018 – Priority Mail Express is being accepted with normal service guarantees. The suspension of shipments of live animals has been lifted.

All incoming mail service is available in Puerto Rico and the Virgin Islands. All customers are receiving mail through pickup at Post Offices or delivery.

U.S. Virgin Islands

All Post Offices in St. Thomas, St. John and St. Croix have resumed full operations with the exception of the office listed below.

St. Croix

  • Frederiksted, 00840 — PO Boxes have been installed at a temporary facility for PO Box customers and for local customers who receive a delivery notice for oversized or signature-required items. The temporary facility is at 2B Kingstreet. No retail services are available at this location. Hours are 9 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 3 p.m. Saturday. Stamp sales, package acceptance and money orders are available at Kingshill, 00850.

November 24th, 2017 – Puerto Rico and U.S. Virgin Islands

Priority Mail Express is being accepted for all ZIP Code ranges: 006-009. Priority Mail Express will have a 2-day service standard with no service guarantee. Shipments of live animals to Puerto Rico and the Virgin Islands (SCFs 006-009) remain suspended.
All incoming mail service is available in Puerto Rico and the Virgin Islands. All customers are receiving mail through pickup at Post Offices or delivery.

St Thomas
The following office is open for retail services, PO Box mail, mail pick up and delivery services from 9 a.m. to 4 p.m.:

  • Charlotte Amalie, 00801

The following offices are open for retail services, PO Box mail, and mail pick up services from 9 a.m. to 4 p.m.:

  • East End/Tutu Mall, 00805
  • Emancipation Gardens, 00802
  • Havensight, 00802

Customers served by the following office should pick up their mail at the alternate location from 9 a.m. to 4 p.m.:

  • Veterans Annex, 00802 – alternate location: Charlotte Amalie, 00801

St John
The following office is open for retail services, PO Box mail, package pickup and delivery services from 9 a.m. to 4 p.m.:

  • Cruz Bay, 00830

St Croix
The following offices are open for retail services, PO Box mail, mail pickup and delivery services from 9:30 a.m. to 4 p.m.:

  • Christiansted, 00820
  • Kingshill, 00850

The following offices are open for retail services, PO Box mail, and package pickup services from 9:30 a.m. to 4 p.m.:

  • Downtown, 00822
  • Gallows Bay, 00824
  • Sunny Isle, 00823

Customers served by the following office should pick up their mail at the alternate location from 9:30 a.m. to 4 p.m.:

  • Frederiksted, 00840 – alternate location: Kingshill, 00850.

A message from the Postal Service to families and friends of our Puerto Rico and Virgin Islands postal customers:

We want to assure you that we are making every possible effort to connect our customers in the Caribbean with their mail. We are doing everything we can, using every possible means available to us, to get your valuable mail to your loved ones, friends and business partners in Puerto Rico and the Virgin Islands.

Just like our neighbors and customers across the Caribbean, our post offices on the islands are experiencing a lack of stable Internet service and disruptions to phone services. That means our traditional mail tracking options into and out of Puerto Rico and the U.S. Virgin Islands are still not widely available. And that means we are unable to provide our normal levels of package tracking to these destinations. However, we continue to upload real-time scan data as quickly as our access to cellular services is restored.

In addition, extra demand for flights into the Caribbean have resulted in some disruptions to mail transportation by air. To offset this, the Postal Service is now sending additional quantities of mail by cargo ships to Puerto Rico and the U.S. Virgin Islands and processing it as quickly as we receive it on the islands. We know this means it may take a little longer for the mail to arrive. And without our usual levels of electronic tracking, we understand you may be concerned about delayed tracking information.

We want you to feel confident about what you send and to assure you that the mail is secure and is moving. We know how important your mail is. And we are doing everything possible to get that mail to your family and friends on the islands as quickly and safely as we can.

Priority Mail Express is being accepted for all ZIP Code ranges: 006-009. Priority Mail Express will have a 2-day service standard with no service guarantee. Shipments of live animals to Puerto Rico and the Virgin Islands (SCFs 006-009) remain suspended.

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