Do not shop at Artistic Jewelers in St. Thomas because they do not stand behind their product. I purchased a yellow diamond ring at their store in January of 2011. When I purchased the ring they told me they had a 30 day guarantee and this was also backed up by the cruise line. I called within one week of purchase to tell them I was not satisfied with the quality and color of the ring. Artistic Jewelers said instead of returning the ring they wanted to find me a better quality/color diamond. In an 18 month period they have not produced one ring that was a deeper yellow color even though I have offered to pay the additional cost. They offered me a $500 cash refund at one point but have now taken back that offer. I went to a jeweler here in the states and in one week they produced 4 diamonds to choose from and I purchased one. I don't understand how Artistic could not produce one better colored diamond in an 18 month period but a jewelry store in Colorado could do it in one week. I feel like Artistic Jewelers purposely strung out this process and now is claiming that too much has time has passed. I purchase a lot of jewelry in St. Thomas and have never felt ripped off except for at Artistic Jewelers. Buying jewelry in St. Thomas is a great experience but be careful who you buy from.
I am surprised to read this. We have purchased from Artistic numerous times and we always stop in their shop when we are in STT because we have found them to be the best jeweler in the mall. We have never been disappointed with their jewelry or service. Our last purchase with Artistic was 2010.
"I got a drink in my hand; I got my toes in the sand."
Since I posted the review two days ago the store has contacted me and is willing to give me a $250 credit (original purchase $5,850). I was looking for an intense or vivid yellow diamond and all they could produce in that long period of time was fancy or fancy light yellow diamonds. I wish I would have just returned the diamond right away instead of letting them look for a new a diamond. In the end, I paid an additional $10,000 to the jewelry store in the states to get what I wanted. My mother bought a much less expensive piece of jewelry at their store and was happy with the purchase.
If Sonya doesn't have it, I don't get it.
I also had a bad experience with this jeweler! My husband and I took a cruise in march for our 58Th anniversary and my husband purchased a ring for me at Artistic Jewelers that I loved, but unfortunately with in 2 weeks of purchasing this ring one of the diamonds fell out. I contacted Artistic jewelers immediately and told them of the situation and Max suggested that I claim it on my home-owners insurance, however, I had just received their appraisal for the ring just the day before. I was unable to claim this on my insurance. They do advertise that they guarantee their product for 30 days, but I found that this was not true. They did not stand behind their product and I will never patronize their establishment again and warn any one who might consider them to think twice before they do so!!!
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