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AT&T cell phone on St John USVI  


Keith Hogan
New Member
Joined:4 months  ago
Posts: 1
December 5, 2017 7:38 pm  

Just got my daughter's AT&T cell phone bill for $1140. Before Irma her bill was $59.
We have a nationwide plan with unlimited data. It seems that with AT&T towers down they rely on towers on the British Virgin Islands to carry the calls. They are charging International call rates for all her data and voice since Irma. Customer Service refuses to credit these calls claiming they are made from the BVI. Not so, her passport is out of date, and she is not able to go there.

The Islander
Island Expert Admin
Joined:17 years  ago
Posts: 2139
December 27, 2017 7:15 pm  

Hello Keith (@keith-hogan), 

Were you able to work something out with ATT based on the circumstances? They were offering various post-storm credits. 

Picking up the towers in the BVI from St. John happened before the storms also. Depending on where you are at on St. John, the towers in the BVI might be the closest signal. Usually when getting on a BVI tower, ATT sends an auto text with information related to international charges; also the indicator of what service you are on switches from ATT to "boat" or "lime" or something else related to BVI cell providers. In any case, a tip for you and others, to prevent picking up the BVI towers while on St. John you have to turn off the data roaming options. 

Edited: 3 months  ago

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