Spirit Airlines Ema...
 

Spirit Airlines Email Address  

 

FL Barrier Islander
(@fl-barrier-islander)
Honorable Member
Joined: 15 years ago
Posts: 569
May 18, 2007 9:46 am  

Spirit Airlines may offer cheap flights - if you can get online fast enough, type fast enough, hit the enter key fast enough.........to GET one of the cheap flights - but trying to actually COMMUNICATE with them either by phone or email is darn near (and thus far!) IMPOSSIBLE. I was perservering on hold for over 30 minutes only to have the call inexplicably dropped. I've searched and searched on their web site for a "Contact Us" that might provide an email address (I had to google and find on a different site their telephone number) to no avail. Does anyone have an email address for Spirit? And, has anyone emailed them and gotten a response? Thanks in advance!


Quote
Chris at Work
(@chris-at-work)
Noble Member
Joined: 15 years ago
Posts: 1138
May 18, 2007 9:54 am  

No e-mail address, but if they are that hard to find or communicate with in more conventional formats, I would not hold out hope for any e-mail response other than the automatic;

"Thanks for contacting...your message is important to us...do not reply to this..."

Yeah, sure it is 🙁

Chris


ReplyQuote
Future Islander
(@future-islander)
Prominent Member
Joined: 14 years ago
Posts: 912
May 18, 2007 10:50 am  

FLBI:

Spirit's telephone number is 1-800-772-7117 (ask for a supervisor if you have a problem).

Their address is:

Spirit Airlines Corporate Office
2800 Executive Way
Miramar, Florida 33025

I couldn't find an e-mail address.

We've booked Spirit several times to STT and have never had a problem...we've always managed to get the special fares, as well. From Atlantic City, NJ to STT the most we've ever paid was $89. each way plus taxes/fees.

F.I.


ReplyQuote
Mountaineer girl
(@mountaineer-girl)
Reputable Member
Joined: 13 years ago
Posts: 460
May 18, 2007 11:07 am  

oh man, the advantages to living near a big city, as opposed to here in Podunk west virginia!


ReplyQuote
FL Barrier Islander
(@fl-barrier-islander)
Honorable Member
Joined: 15 years ago
Posts: 569
May 18, 2007 11:47 am  

We've taken advantage of some very inexpensive flights from Tampa to STT. I signed up for the "Free Spirit" $9Fare (nominal annual fee allows "members" to be eligible for $9 fares). Spirit only allows one (unique) email address per club member. When my husband tried to book a smokin' cheap flight, the name of the person flying was automatically populated with my name and there is no ability to edit / change to my husband's name. The "fine print" on FAQ says the following:

Our unique frequent flyer program requires each member to have their own e-mail address. Members are identified not only by their FREE SPIRIT frequent flier number but also by their individual e-mail address. Spirit Airlines does not offer a "family" frequent flier account that allows family members to "bank" their miles together. Members may use either their FREE SPIRIT account number or e-mail address to log into spiritair.com to check mileage balance, book flights, view transaction history, request missing mileage, redeem flight miles and much more.

So, I think I'm screwed. But, if you go into FAQ and click on an actual question, the next screen will give you the opportunity to submit a question. Which, I have done. Considering my experience thus far, I will either be old and gray or Spirit will no longer exist by the time I expect to get a response. But, we'll see................


ReplyQuote
Future Islander
(@future-islander)
Prominent Member
Joined: 14 years ago
Posts: 912
May 18, 2007 12:17 pm  

FLBI:

I'm not following you here.......when I book for the both of us I use my frequent flyer account number and book for two people. I'm then asked later in the reservation for the other name and frequent flyer number. Both of us get credit for the miles, but both of us have separate accounts with separate email addresses.

I assume that you tried to book your husband (only) on your account.....that probably won't work.

btw....we're currently waiting (patiently) for Spirit's next sale....for September/October. We've already booked our January trip on CO.

F.I.


ReplyQuote
FL Barrier Islander
(@fl-barrier-islander)
Honorable Member
Joined: 15 years ago
Posts: 569
May 18, 2007 1:34 pm  

Right. When we are both able to travel together, we don't have a problem. However, my husband had an opportunity to go without me 🙁 and that's when we discovered the issue. I suppose Spirit is just trying to guard against someone making a business enterprise out of the cheap ticket prices and therefore strictly controlling the membership records but I do not understand why they would not allow both my husband and I to book trips independently. We are, after all, officially "joined" since 1993.


ReplyQuote
cummings keaney
 cummings keaney
(@cummings keaney)
Guest
Joined: 12 years ago
Posts: 1
June 21, 2007 5:23 pm  

For those of you that haven't been screwed by Spirit yet, Tak heart, your turn will come. I cannot reach a real person re. Customer service. Like the rest of you I could find no email address. Any number that I caled said "Due to the high volume of calls, we are not taking any new calls, go to our website".

I feel like they inducted me into the Mile High Club, and didn't even offer mea cigarette when they were done. I can't even call them a "Mickey Mouse" airline 'cause that would be a real insult to the real Mickey.


ReplyQuote
Future Islander
(@future-islander)
Prominent Member
Joined: 14 years ago
Posts: 912
June 21, 2007 6:19 pm  

I don't know why you can't seem to find Spirit's email address. Go to their web site and file an inquiry or complaint. I did so yesterday to claim a refund....they just called me back about an hour ago. Try their customer service number at 954-447-7828, listen to the recording and then press 3 for customer relations.

We have used Spirit several times from New Jersey to St. Thomas and have never had a problem. I just booked a Spirit special from Atlantic City NJ to Las Vegas for September for $44. each way or $88.00 round trip plus $20.50 taxes.

Hope this helps!

F.I.


ReplyQuote
Real E. Frustrated
 Real E. Frustrated
(@Real E. Frustrated)
Guest
Joined: 12 years ago
Posts: 1
December 17, 2007 1:05 pm  

Good luck getting anyone to answer after pressing 3 for "customer relations." There's nothing but a rapid busy tone. What a joke!


ReplyQuote
SaraPu
 SaraPu
(@SaraPu)
Guest
Joined: 12 years ago
Posts: 1
December 28, 2007 1:05 pm  

Tried that....I am still on hold and the service rep keeps coming back stating that the supervisor will not be able to help me and that she has done everything possible. I just want an email receipt of my flight last month and the email I keep receiving is blank. I just want her to send it in a different format. Copy and paste it and email it again.. How hard is that? She is still refusing to get me a supervisor. Good thing I asked huh?


ReplyQuote
ZOE GORANSON
 ZOE GORANSON
(@ZOE GORANSON)
Guest
Joined: 12 years ago
Posts: 1
January 7, 2008 3:17 pm  

DID YOU EVER FIND INFORMATION ON HOW TO CONTACT THIS COWARDLY ORGANIZATION?


ReplyQuote
FL Barrier Islander
(@fl-barrier-islander)
Honorable Member
Joined: 15 years ago
Posts: 569
January 7, 2008 4:13 pm  

No. I never was able to speak to anyone. Email was not returned except by that automated machine that says "do not respond to this automated response". Spirit is cheap and they don't spend a dime on customer service. But, I will say that when I booked a flight, I accidently failed to "unclick" the radio dial that says I will be happy to pay that extra $$ for trip insurance - - - - NOT. I was able to finally figure out how to go online (it's actually a different company that does the ins) and remove the trip insurance option.......and saw the charge come off my Visa a month later. Not too bad.....I thought I would have one heck of a fight on my hands.


ReplyQuote
Beverly Hall
 Beverly Hall
(@Beverly Hall)
Guest
Joined: 12 years ago
Posts: 1
January 10, 2008 5:11 pm  

HELL NO !!!!! I have emailed, called 8 times but received only a busy signal everytime, and now realize what a bunch of crap 'Spirit Air' truly is ! I AGREE wholeheartedly with you - they are a bunch of cowards - carefully avoiding giving a phone # where they can be ACTUALLY reached nor have they replied to my email requesting a refund, other than with a 'form' reply which was of no help whatsoever. I have a disgusting taste in my mouth for this group and will announce it loud and clear to anyone who ever mentions joining up, hoping to save others from the frustration, high blood pressure rises, and now complete hatred for them. I want my $29.95 returned to me and realize that they are lower than whale shit and I will never be able to talk to an actual human being about it. Spirit Air, I've been told, is an affiliate of Delta and I will fly Air Tran instead of Delta from now on, and convert everyone and anyone else I can. If I AVOIDED customers, in my business, who were seeking a refund for being dissatisfied, I would be OUT of business, and I hope that happens to Spirit.


ReplyQuote
FL Barrier Islander
(@fl-barrier-islander)
Honorable Member
Joined: 15 years ago
Posts: 569
January 10, 2008 5:32 pm  

Does AirTran go to STT? I didn't see it in their list of flights.


ReplyQuote
Beverly Hall
 Beverly Hall
(@Beverly Hall)
Guest
Joined: 12 years ago
Posts: 1
January 11, 2008 11:23 am  

In my forum posting on Jan. 10, 2008 ( yesterday) I erroneously stated that Spirit Airlines was affiliated with Delta...but I now stand corrected......I was remembering 'Song.' Sorry, Delta. Spirit still sucks. NO WAY to get thru to a customer service


ReplyQuote
Glorianne
 Glorianne
(@Glorianne)
Guest
Joined: 12 years ago
Posts: 1
January 16, 2008 5:52 pm  

Hi
I am trying to find it myself, the CEO is Baldanza and of course you know there is no way to contact this guy. I did find an email but have yet to get a response. It is just customer service which is useless I am sure.
Here it is customerr@spiritair.com
If you have any new info on how to contact them please let me know!
Glorianne


ReplyQuote
GLOWGIRL
 GLOWGIRL
(@GLOWGIRL)
Guest
Joined: 12 years ago
Posts: 1
January 16, 2008 6:40 pm  

GOT IT!
Ben.Baldanza@SpiritAir.com I emailed him a minute ago and have not gotten anything back saying it was undeliverable so go ahead and email him!!!


ReplyQuote
GLOWGIRL
 GLOWGIRL
(@GLOWGIRL)
Guest
Joined: 12 years ago
Posts: 1
January 16, 2008 8:38 pm  

After looking into this company this has got to take the cake...check this web address out
http://www.alexrudloff.com/2007/08/20/ben-baldanza-from-spirit-encourages-awful-customer-service/
I also found a web site that has 45 pages...15 per page all complaints about spirit so don't feel alone people!


ReplyQuote
Disappointed
 Disappointed
(@Disappointed)
Guest
Joined: 12 years ago
Posts: 1
February 12, 2008 7:38 pm  

I have attempted to contact a real person at Spirit" Corporate Office to no avail. The prompt indicates to press 3 to reach customer services and disconnects you. In an attempt to reach someone I press the other numbers only to get voice-mails . I leave messages which are not returned. I had spoken with a Maria several months ago because I landed in the Hospital with a life threatening condition and was unable to fly. I had booked the flight at 10.00AM on May 30th and at 11:))AM I was ambulanced to the Hospital. Meanwhile, my husband called spirit airlines to inform them that i could not travel and offered to submit validation of the fact that I was hospitalized. I remained in the hospital for 4 months. The reason fro my making the reservation in the first place was because my brother was dying in Fla; and I wanted very much to be there. I payed for my parents airfare but I was unable to travel. I finally reached a "Maria" in the President's' office who assured me that I had one year within which to use the ticket. I am trying now to use the ticket because of a Memorial Service being offered in Fla for my brother and all they keep telling me is that I only have a 183.00 voucher!!!!!! what kind of scam is that!!!!
I will never reserve with this ill reputable airline again. I will pursue this in another forum.


ReplyQuote
israel
 israel
(@israel)
Guest
Joined: 12 years ago
Posts: 1
February 13, 2008 6:59 pm  

my complein its about my flight from aguadilla to fordloredale when i was in puerto rico after a past the check point at the airport i spend 50.00 dollars in liquor for a gift when i got to fordloredale you gays change the gate so we have to go to another terminal when and another check point their their dont let me pass the liquor evrything was silling bag so i lost 50.00 dollars now hows goin to paid for this if you gays dont do anithyn about this im going to cancel my membership whit you an never flight for this airline


ReplyQuote
annabellmatt
(@annabellmatt)
New Member
Joined: 4 weeks ago
Posts: 1
November 11, 2019 3:36 am  

Cancellation policy of Spirit Airlines

Spirit Airlines permits cancellation and have a cancellation policy to guide passengers. If you have booked tickets with Spirit Airlines but want to cancel it then you can read the important things about their cancellation policy given below.

  • Passenger can cancel their flight tickets within 24 hours of purchase without paying any cancellation fees and receive a full refund of the ticket.

  • Cancellations done after 24 hours of booking when departure is 7 or more days away will incur a cancellation fee.

  • Cancellations done after 24 hours of booking when the departure is in less than 7 days will incur a higher cancellation fee for more you can visit reservations help by Spirit Airlines.

  • Passengers will receive any remaining amount after cancellation in form of a credit shell. It can take 7-20 business days for refunds to be processed.

  • Cancellations can be made online by logging in at ‘My trips’ section or by calling the Guest service agent of the airline.

  • Cancellations made by an agent will incur additional charges.

  • If the price of cancellation fee is higher than the ticket price then a voucher of $10 per one way (maximum $20) will be given to passengers.

  • This voucher can be used by passengers for future travel.

If passengers have any doubt or want more information about Spirit Reservations or cancellation then they can contact the customer service center of the airline and take help of the executives.


ReplyQuote
Close Menu

Please Login or Register